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Your customer service starts with the person that answers the phone

While I’m certainly not a big fan of the phone, I still use it quite often.  As you’ve probably noticed, while businesses love their fancy…

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Are unscheduled phone calls rude?

I’m not a big fan of phone calls.  I certainly use it as needed, but it’s gradually becoming less and less often.  Google Voice helps…

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Organize Your Digital Life 1 – Get Control of Your Email

This is the first in a series of posts in the Organize Your Digital Life series. Email is becoming an overwhelming problem for a lot…

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